In 2020, brands are now responsible for creating omnichannel experiences that also drive sales. eCommerce is now something that doesn’t just happen on websites; it’s evolved as the competitive landscape has become more saturated. Social media shopping is an emerging channel that can pay big dividends, as 55% of online shoppers made a purchase through a social media channel in 2018.It’s a channel that’s growing significantly and those that embrace and leverage it can increase profits